An innovative solution for maintaining its machines and systems remotely, VisualAssistance allows users to send live videos to KASTO’s service experts and receive visual assistance and information in real time in the event of a fault or maintenance work. Downtimes can be reduced to a minimum, which has a positive effect on the cost balance.
The heart of the system is an interactive app for tablets, smartphones or smart glasses. Customers can use it to connect to service staff using video and audio streams. Users and engineers share the same field of view in real time. This immensely simplifies mutual understanding and helps to quickly identify individual system components and possible faults.
The app also enables KASTO experts to provide visual assistance and to superimpose markings, for example, on the live video. The customer receives all necessary information directly on his display by means of augmented reality while he is carrying out maintenance or repair work on the saw or storage system on site. If he is using smart glasses, his hands are also free, which additionally makes his job easier. KASTO service engineers have a virtual presence on site and guide staff accordingly. Extensive training and expensive site visits are therefore superfluous. At the same time, users benefit from minimal downtimes as well as high availability and productivity of their machines and systems.
