Podcast: Stop Chasing Robots in Your Warehouse: The Rise of Virtual Command Centers

MB: Thank you for that question. I think it's important to emphasize that 95% of the time the robots are operating fully autonomously. No outside assistance is required. But you will always run into those edge cases and that last 5% where some assistance is needed. So, whenever it runs into one of those situations, it will throw an alert. That alert will show up in our PCC, our command center’s alert queue, and there'll be a remote agent that's able to claim that alert. And when they claim that alert, they basically push a button, and it takes them directly to that robot view. So it sees all the sensors that the robot is using. It sees the sensor data, and it sees the camera data.

Our agent is able to become aware of the situation and provide the assistance that is needed and be able to do so remotely and quickly. An example of that is if, for some reason, the barcode scanner doesn't get a good scan, the remote agent can look at the barcode and manually type in the barcode so it can know which pallet it’s picking up and know where it needs to be taken. That little extra help just makes the throughput that much better for the customers and makes it so that you don't have to have that situation where you're having someone locally provide assistance.